What are the Top 10 Expectations that Employees have of their Manager?
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Over the last 10 years, BPA have collected 503,000 narrative text responses to the question:
“What are the 3 most important things you expect from your manager?”
We have themed these narrative text answers to identify the most common expectations. So, in the employees’ own words, here they are:
1) Support - In helping them to get the job done properly.
2) Communication - Mostly about the job (what they should focus on, how to they need to do it and when it needs to be done by).
3) Respect – To treat them with respect.
4) Fairness – To demonstrate fairness in the decisions their manager makes that affect them.
5) Leadership – To be a role model they can look up to.
As a manager, how do you think you would rate on these first 5 things that employees expect from their manager?
Numbers 6 to 10 are Honesty, Addressing Problems, Guidance, Understanding, and Approachability.
As a manager, demonstrating competence in these 10 areas will go a long way towards engaging strongly with your staff to achieve the outcomes you are responsible for.
Why not give yourself a personal rating on each of these 10 areas? How did you go?
