Client Relationship Manager

    • Established Research Company operating nationally
    • Full-time position engaging with senior people in client organisations
    • Located in Park Rd, Milton, Brisbane

    At Best Practice Australia (BPA), we are established organisational researchers with 25 years experience measuring and analysing Employee Engagement and Organisational Culture.

    We are based in Brisbane with an extensive client base in the Health and Community Services sectors throughout Australia.

    And we deliver high quality, innovative research that is constantly evolving.

    About the Position

    We have an opportunity for a full-time Client Relationship Manager in our Client Service Team. This is a new role that will be responsible for:

    1. Building and maintaining strong, healthy relationships between BPA and its clients and potential clients.
    2. Understanding the research needs and expectations of BPA's clients and potential clients.
    3. Communicating, in both written and oral form, how BPA can help clients and potential clients achieve the results they want.
    4. Supervising the client interaction involved in coordinating BPA research survey projects.
    5. Ensuring each research survey project has delivered what clients needed and expected.

    About the Skills & Experience Required

    You will need to demonstrate:

    1. A perfectionist ethic - with a name like Best Practice, we work really hard to get things right.
    2. A highly relational and engaging manner - this job is a "people job".
    3. An ability to craft professional written communications - ranging from emails to proposals up to tenders.
    4. Work experience in organisations similar to BPA's clientbase - so that you can better understand their needs and expectations.
    5. You are an Australian Citizen or Australian Permanent Resident.

    Your application must address each of these 5 criteria.

    I know it sounds obvious, but we do not even consider applications that do not address these criteria.

    About the Hours and the Pay

    The hours are normal business hours - 8:30 to 5pm Monday to Friday, though some interstate travelling may be required from
    time to time.

    Remuneration on commencement will be between $65,000 to $75,000 p.a. plus super depending on the skills and experience
    you bring to the role.

    About Our Culture

    "If people keep saying that you are too pedantic or too much of a perfectionist, then you will probably fit in here really well.

    If you are uncomfortable with change or with stretching yourself, then BPA won't be the right place for you.

    If you are forever leaving things to the last minute or having to always extend deadlines, then BPA won't work for you at all.

    We work hard, we put a lot of effort into getting things right and we are forever tweaking things to make them better.

    If this type of culture works for you, then put your best case forward."

    Glenn Parle (CEO)

    Your Next Step

    To apply, click on the button below, submitting your CV and a covering letter detailing your suitability for this role in terms of
    the criteria listed above.

    All applications will be treated as strictly confidential.

    Enquiries about the role can be directed to Jacqui Parle on (07) 3367-0613.


    Research Survey Coordinator

    • Established Research Company operating nationally
    • Full-time position coordinating research surveys
    • Located in Park Rd, Milton - close to public transport

    At Best Practice Australia (BPA), we are established organisational researchers with 25 years experience measuring and analysing Employee Engagement and Organisational Culture.

    We are based in Brisbane with an extensive client base in the Health and Community Services sectors throughout Australia.

    And we deliver high quality, innovative research that is constantly evolving.

    About the Position

    We have an opportunity for a full-time Research Survey Coordinator working in our Client Service Team. The role will be responsible for:

    1. Coordinating with clients (phone and email) about the logistics of conducting BPA research surveys.
    2. Solving any problems being experienced by client organisations or by survey participants.
    3. Communicating with BPA's programming and research team members about meeting client specifications.

    About the Skills & Experience Required

    You will need to demonstrate:

    1. A perfectionist ethic - with a name like Best Practice, we work really hard to get things right.
    2. Project management skills - most projects will be fast-paced and have tight time-frames.
    3. Problem-solving skills - most survey participant problems will require immediate attention.
    4. Communication skills - most contact will be via phone or email.
    5. Intermediate skill level with Microsoft products - esp. Word, Excel, PowerPoint, Outlook.
    6. Basic skill level with Indesign - some desk-topping will be required.
    7. You are an Australian Citizen or Australian Permanent Resident.

    Your application must address each of these criteria.

    I know it sounds obvious, but we do not even consider applications that do not address these criteria.

    About the Hours, the Pay and the Opportunities

    The hours are normal business hours - 8:30 to 5pm Monday to Friday.

    Remuneration on commencement will be between $45,000 to $55,000 p.a. plus super depending on the skills and experience
    you bring to the role.

    After appropriate training and development, a Research Survey Coordinator could progress up into a Research Team position or to a Client Relationship Manager position.

    About Our Culture

    "If people keep saying that you are too pedantic or too much of a perfectionist, then you will probably fit in here really well.

    If you are uncomfortable with change or with stretching yourself, then BPA won't be the right place for you.

    If you are forever leaving things to the last minute or having to always extend deadlines, then BPA won't work for you at all.

    We work hard, we put a lot of effort into getting things right and we are forever tweaking things to make them better.

    If this type of culture works for you, then put your best case forward."

    Glenn Parle (CEO)

    Your Next Step

    To apply, click on the button below, submitting your CV and a covering letter detailing your suitability for this role in terms of
    the criteria listed above.

    All applications will be treated as strictly confidential.

    Enquiries about the role can be directed to Gemma Murdoch on (07) 3367-0613.